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Returns & Exchanges

Returning a product is always possible by sending the product(s) back to us. When requesting a return or exchange, please make sure to mind the following information.

Our policy

  • Orders can be returned within a period of 14 days, starting from the moment you receive your order. 
  • Item(s) should be clean and unworn, all tags and dust bag(s) must still be present;
  • The cost of a return is at your own expense, including import duties.

How to return

European Returns*

  • Head to our online return portal;
  • Fill in your order number and the email address you used when placing your order;
  • Select the item(s) you want to return along with the reason(s) and tell us if you wish to receive a refund or an exchange;
  • Fill out your address details and choose a return method;
  • Drop off your return at the nearest parcel shop.

Rest of World Returns

  • Inform us about your return or exchange via
  • Pack up your return and write ‘RETURNS OF DUTCH MERCHANDISE’ on the box as well as the customs declaration form;
  • Send your return to ETQ Amsterdam - Returns, Edisonweg 11, 4207HE Gorinchem, The Netherlands.
  • Send the track & trace information, your order number, and your wish for either a refund or an exchange to We’ll then get back to you with a confirmation.

What's next?

We aim to process all returns within 5 business days of receiving them. You will receive a final confirmation when your refund has been issued or when your exchange has been shipped. Please allow a couple of days for the refund to be visible in your bank account.

If you have any questions, please contact us at +31 (0) 85 401 35 53 or email Our Customer Service is open from 10 AM to 6 PM on weekdays.


*European Returns: The Netherlands, Belgium, Luxembourg, Germany, France, Ireland, Spain, Italy, Portugal, Denmark, Sweden, Austria, Czech Republic, Bulgaria, Hungary, Estonia, Croatia, Lithuania, Latvia, Poland, Romania, Slovenia, and Slovakia.