Help - Returns & Exchanges
Returning a product is possible by sending the product(s) back to us. When requesting a return or exchange, please make sure to mind the following information.
Our return & exchange policy
- Upon arrival of your order, you have 14 days to submit a return or exchange though our return portal.
- Your order must be shipped within this 14 day return window.
- Item(s) should be clean and unworn, all tags and dust bag(s) must still be present;
- Price difference due to ongoing promotions, can be compensated with a voucher.
- The cost of a return or exchange is at your own expense, including import duties. The cost of the return will be deducted from your refund amount.
- NL / BE / LU / DK: €6.95
- Rest of EU: €9.95
- SE / CH: €9.95
- UK: £10.00
- USA: $50.00
- UAE: AED 200.00
- Rest of World: €50.00
How to return or exchange
- Head to our online return portal;
- Fill in your order number and the email address you used when placing your order;
- Select the item(s) you want to exchange and/or return along with the reason(s) and tell us if you wish to receive a refund or an exchange;
- Follow the steps in the portal.
- After your return is accepted you will receive a return label which you can use to send it back to us. FOR ALL NON-EU RETURNS: Please add 3 times the invoice on the parcel in a document slide. Please ask service@etq-amsterdam.com to provide you these documents.
- Drop off your return at the nearest parcel shop.
What's next?
We aim to process all returns within 5 business days of receiving them. You will receive a final confirmation when your refund has been issued or when your exchange has been shipped. Please allow a couple of days for the refund to be visible in your bank account.
If you have any questions, please contact us at +31 (0) 85 401 35 53 or email service@etq-amsterdam.com. Our Customer Service is open from 9 AM to 5 PM on weekdays.
*European Returns: The Netherlands, Belgium, Luxembourg, Germany, France, Ireland, Spain, Italy, Portugal, Denmark, Sweden, Austria, Czech Republic, Bulgaria, Hungary, Estonia, Croatia, Lithuania, Latvia, Poland, Romania, Slovenia, and Slovakia.