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Returns & Exchanges

Returning a product is always possible, either at our Flagship store or by sending the product(s) back to us. When requesting a return or exchange, please make sure to mind the following information.

Our policy

  • Orders can be returned within 30 days after receiving it;
  • Item(s) should be clean and unworn, all tags and dust bag(s) must still be present;
  • The costs of returning an order are at your own expense;
  • If you paid an initial shipping fee, please know we will refund it when you return your order.

How to return

European Returns*

  • Head to our return portal;
  • Fill in your order number and the email address you used when placing your order;
  • Select the item(s) you want to return along with the reason(s) and tell us if you wish to receive a refund or an exchange;
  • Fill out your address details and choose a return method;
  • Drop off your return at the nearest parcel shop.

Rest of World Returns

  • Pack up your return and write ‘RETURNS OF DUTCH MERCHANDISE’ on the box as well as the customs declaration form;
  • Send your return to ETQ, Returns & Repairs, Singel 465, 1012WP Amsterdam, The Netherlands.
  • Send an email to service@etq-amsterdam.com in which you announce your return together with your order number, tracking details and your wish for either a refund or an exchange. We’ll then get back to you with a confirmation.

What's next?

We aim to process all returns within 3 business days after receiving them. You will receive a final confirmation when your refund has been issued or when your exchange has been shipped. Please allow a couple of days for the refund to be visible in your bank account.

If you have any questions, please contact us on +31 (0) 20 225 6153 or send an email to service@etq-amsterdam.com. Our Customer Service is open from 10 AM to 6 PM on weekdays.

 

*European Returns: The Netherlands, Belgium, Luxembourg, Germany, France, Ireland, Spain, Italy, Portugal, Denmark, Sweden, Austria, Czech Republic, Bulgaria, Hungary, Estonia, Croatia, Lithuania, Latvia, Poland, Romania, Slovenia and Slovakia.