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Return

Returns & Exchanges

Wrong size, colour, or fit? You have 14 days to return or exchange your order. Start your return in our portal and choose what works best for you.

Return portal
  • Easy returns within 14 days
  • Easy exchanges
  • Exchange shipped automatically

How would you like to return?

  • Exchange

    Exchange

    Need a different size? We will send your replacement order once we have received your return. Easy, automatic and hassle-free.

  • Store credit

    Store credit

    Want a different colour or model? Choose store credit and get 8% extra on top. No expiry date. Explore options in our return portal.

  • Refund

    Refund

    Prefer your money back? Start your return in the portal and pay for your return label there. We'll take care of the rest.

How does an exchange work?

Select your new size in the return portal. As soon as we have received your return, we will immediately send out your new size. No need to place a new order yourself, we take care of that for you.

  • Exchanges are easy and straightforward
  • Only available for a different size, same style and colour
  • Looking for a different colour or style? Choose store credit and place a new order yourself

How does store credit work?

Choose store credit and get 8% extra on top of your return value. Your credit is linked to your email address and added to your account once we process your return.

  • No expiry date
  • Valid on all items, including sale
  • Combinable with a discount code
  • Any unused balance remains active on the same code

Please note: store credit cannot be converted to a refund.

How does a refund work?

Start your return in the portal and pay for your return label there.

  • Refunds are processed within 10 business days after receipt
  • Your refund will be issued to the original payment method used at checkout
  • Allow a few additional days for the amount to appear on your account

Return costs

Fees and carriers vary by country.

RegionReturn feeExchangeCarrier
SwitzerlandCHF 31.00 CHF 15.00FedEx

A €2 handling fee applies per additional item.

Not your country? Change it at the bottom of the page.

Still have questions?

You have 14 days to register your return via our returns portal.

  • Select the item you want to return or exchange
  • Choose your preferred option: exchange, store credit, or refund
  • Follow the steps and drop off your parcel at a nearby collection point

Once we receive your return, we'll process it within 10 business days.

Items must be returned unworn, in their original condition and packaging, with all tags attached.

Socks and boxers can only be returned if the packaging is unopened and the seal remains intact.

Select your new size in the return portal. As soon as we have received your return, we will immediately send out your new size. No need to place a new order yourself, we take care of that for you.

  • Exchanges are easy and straightforward
  • Only available for a different size, same style and colour
  • Looking for a different colour or style? Choose store credit and place a new order yourself

Choose store credit and get 8% extra on top of your return value. Your credit is linked to your email address and added to your account once we process your return.

  • No expiry date
  • Valid on all items, including sale
  • Combinable with a discount code
  • Any unused balance remains active on the same code

Please note: store credit cannot be converted to a refund.

Start your return in the portal and pay for your return label there.

  • Refunds are processed within 10 business days after receipt
  • Your refund will be issued to the original payment method used at checkout
  • Allow a few additional days for the amount to appear on your account

Yes. You can register multiple orders in one return shipment via our returns portal, as long as all items are within the 14-day return window. Please make sure to register all items together. Once a return has been submitted, additional orders cannot be added.