Other Questions
Does ETQ have a physical store?
We don’t have a physical store, all of our products are exclusively available online at etq-amsterdam.com, where you can place an order for delivery.
Can I get an invoice for my order?
Yes, just contact us with your order number and we’ll send you the invoice as a PDF. If you need specific business details added, such as a company name, address or VAT number, please include these in your message.
I have store credit or a gift card, how do I use it?
Store credit and gift cards are sent as a digital code to your email address rather than shown in your website account. Simply enter the code in the ‘Promo code or gift card’ field at checkout to redeem it.
Do you offer business (B2B) or wholesale ordering?
We currently focus entirely on selling to individual customers and don’t have a B2B or wholesale programme. All of our products are only available through our webshop at etq-amsterdam.com.
How do I unsubscribe from the newsletter?
Oh no, we’re sorry to see you go, you’ll miss out on exclusive discounts and new releases! But if you’d still like to unsubscribe, you can do so at any time using the ‘unsubscribe’ link at the bottom of any newsletter email.