Returns & Exchanges

You have 14 days to register your return via our returns portal.

• Select the item you want to return or exchange
• Choose your preferred option: exchange, store credit, or refund
• Follow the steps and drop off your parcel at a nearby collection point

Once we receive your return, we’ll process it within 10 business days.

Items must be returned unworn, in their original condition and packaging, with all tags attached.

Socks and boxers can only be returned if the packaging is unopened and the seal remains intact.

Select your new size in the return portal. As soon as you drop off your parcel at the collection point, we automatically ship your new size. No need to wait until we’ve received your return.

• Exchanges are always free
• Only available for a different size, same style and colour
• Looking for a different colour or style? Choose store credit and place a new order yourself

Choose store credit and receive a free return label. Your credit is linked to your email address and added to your account once we process your return.

• No expiry date
• Valid on all items, including sale
• Any unused balance remains active on the same code

Please note: store credit cannot be converted to a refund.

Start your return in the portal and pay for your return label there.

• Refunds are processed within 10 business days after receipt
• Your refund will be issued to the original payment method used at checkout
• Allow a few additional days for the amount to appear on your account

Yes. You can register multiple orders in one return shipment via our returns portal, as long as all items are within the 14-day return window. Please make sure to register all items together. Once a return has been submitted, additional orders cannot be added.

You can track the status of your return or exchange at any time in our returns portal: just look up your order with your email address and order number. Once you’ve dropped off your parcel, you can also follow it directly via the courier’s own tracking link.

Once your parcel arrives at our warehouse, we’ll process it within 10 business days. For an exchange, your new size ships automatically as soon as you drop off the parcel, so you don’t need to wait for that confirmation.

Please check your email inbox and spam folder first, order confirmations sometimes end up there. If you still can’t find it, contact our customer service and include your full name and delivery address in your message.

Please email us before returning a damaged item, don’t send it back without checking with us first. Send us:

• A photo of the outside of the parcel, including the shipping label
• A photo of the product itself
• A close-up photo of the damage

Include your order number, and we’ll take care of it from there.

Yes, within 14 days of receipt you can return your order, no reason needed, as long as you’ve only tried it on the way you would in a shop. If an item shows signs of actual use (worn outside, or for more than a few minutes), we may decline the return.

This depends on what you choose:

• Exchange or store credit: free
• Refund: a return fee applies (amount depends on your country)
• Returning your entire order? We refund your original shipping cost too