Returns & exchanges

EU	36	37	38	39	40	41	42	43	44	45	46	47
US M	3	4	5	6	7	8	9	10	11	12	13	14
UK M	2	3	4	5	6	7	8	9	10	11	12	13
CM	23,8	24,4	25,1	25,7	26,4	27	27,7	28,3	28,9	29,6	30,2	30,9

How to measure

Let’s find your perfect fit. Place a sheet of paper on the floor against the wall and put your feet (with socks) on it, heels against the wall. Make sure you lean on your feet with full power when measuring. Now you simply draw a line at the end of the biggest foot. Measure the distance with a ruler and find the size that matches it: see size table. Are you in between sizes? In that case, we suggest taking the bigger size.

Material guide

01_LEATHER

All our leathers are tanned without the use of heavy metals and harsh chemicals. Whether it’s nappa, suede or nubuck, we use nothing but vegetable and synthetic dyeing extracts that are environmentally friendly. This results in completely biodegradable leathers in vibrant colorways.
02_VEGEA®

This is not leather, but you wouldn’t guess from its look or comfort. VEGEA® is a leather alternative made from renewable raw materials; like plant-based oils and natural fibers from the agro-industry. A superb green alternative to fossil fuel based materials.
Read more.
03_TENCEL™

A sustainably produced yarn made from eucalyptus and beech wood fibres from sustainably managed Europese FSC en PEFC forests. The wood fibers are pulped and regenerated into cellulose yarn. This breathable material is made in a closed loop process with a low environmental impact.
Read more.
04_WATER ZERO®

This recycled Ripstop Nylon is dyed with the innovative WATER ZERO® technique. It not only reduces its water use by more than 66% in the dyeing process, it also reduces its overall energy impact by more than 88%.
Read more.
05_ECONYL®

ECONYL® is an innovative nylon yarn, made entirely from recovered fishing nets and other nylon waste. The beauty of the ECONYL® recycling process is that it can be repeated infinitely without ever losing its quality, forming a closed-loop cycle of regenerated – and regenerable – nylon products.
Read more.

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Email us here 0854013553 (mon-fri)

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ECONYL®

ECONYL® is an innovative nylon yarn, made entirely from recovered fishing nets and other nylon waste. The beauty of the ECONYL® recycling process is that it can be repeated infinitely without ever losing its quality, forming a closed-loop cycle of regenerated – and regenerable – nylon products.

TENCEL™

A consciously produced yarn made from eucalyptus and beech wood fibres from sustainably managed Europese FSC en PEFC forests. The wood fibers are pulped and regenerated into cellulose yarn. This breathable material is made in a closed loop process with a low environmental impact.

VEGEA®

This is not leather, but you wouldn’t guess from its look or comfort. VEGEA® is a leather alternative made from renewable raw materials; like plant-based oils and natural fibers from the agro-industry. A superb green alternative to fossil fuel based materials.

Metal-free tanned leather

Where others find ways to compensate for 'natural errors', we aim to protect the authentic natural features of our leather. So, with respect to our product and the environment, all our leathers are tanned without the use of heavy metals and harsh chemicals. This results in completely biodegradable leathers in vibrant colorways.

Natural Rubber

Extracted from the stem of the Rubber Tree, this natural product is made sustainably in small batches by taking only what’s necessary. No fossil fuels are used during this careful process. The harvesting has a regenerative impact on the tree and ensures a renewable source of rubber.

Thermoplastic Polyurethane

Anything with the word plastic in it might sound far from sustainable. But the beauty of TPU is that it’s extremely durable and entirely recyclable. These outsoles can take wear and tear. And can then be transformed into something new. Bringing us closer to a closed-circularity-loop.

FSC® certified cardboard

We’ve redesigned our packaging with efficiency and the environment in mind. Our shoe- and shipping-box in one is made from recycled cardboard and printed with vegetable ink. Saving space and valuable resources every step in your carbon footprint.

Multifunctional dust bags

Our dust bags are made from recycled plastic bottles collected by small cooperatives around the world from plastic that never made it to landfills. Each dust bag is made from two recycled plastic bottles. These dust bags have been designed to be your ultimate travel companion. These neat packages can hold your favourite pair of shoes or toiletries and other bits and bobs needed for daily travel.

Our factory

In Felgueiras, Portugal - our manufacturing partner is a family-run business with over 40 years of shoe making expertise. They operate with a continuous focus on environmental and social responsibility. Their dedication has earned them an Ecovadis Gold Certificate: one of the world's most trusted and highest benchmarks a manufacturer can achieve.

You may return your order by sending it back to us.

Our return policy

Please return your order within 14 days of receiving it.
Make sure all items are clean and unworn. All original tags and dust bags must be included.
The cost of a return is at your own expense, including import duties.
For EU and the UK returns can be made through our online return portal.
After your return is accepted you will receive a return label which you can use to send it back to ETQ. UK customers will also receive a custom form which they should add to the shipment so you don't have to pay duties for the return.

The cost of a return is at your own expense. Below the prices:

NL- BE - DE - FR - € 4.95

UK - € 6.95