Our return policy 

  • All orders can be returned or exchanged for a different size, color, or model within 14 days upon arrival through our online return portal.
  • Your order must be shipped within this 14-day return window.
  • Item(s) should be clean and unworn, all tags and packaging material must still be present and in good condition.
  • By returning a product, you acknowledge that refunds (either partial or complete) may be refused if the returned item does not meet our specified terms and conditions.
  • All the returns or exchanges can be made through our online return portal.
  • The cost of a return or exchange is at your own expense. This will be deducted from your refund.
Country Return Fee
 NL / BE / LU / DE / AT / IE / CH €6.95
 FR €8.95
 DK 50.00 DKK
 SE 100.00 SEK
 IT / ES Carrier of choice
 Rest of EU €9.95
 UK £10.00
 UAE 100.00 AED
 US / CA $25.00
 SG / HK / NZ €25.00
 Rest of World €50.00
  • Price difference due to ongoing promotions can be compensated with a voucher.
  • After your return is accepted, you will receive a return label which you can use to send it back to us. FOR ALL NON-EU RETURNS: Please add 3 times the invoice value on the parcel in a document slide. Please ask service@etq-amsterdam.com to provide you with these documents.