E-Gift Card

Order before 16:00 and we ship your order the same working day.

Your order ships from our UK warehouse with Royal Mail. No customs, no import duties, no extra costs.

Good to know

• We dispatch on working days, so not at weekends or on UK bank holidays.
• Delivery times are a guide. Very occasionally it takes a day longer, for example while your payment is still being processed.
• We don’t deliver to PO boxes.

Insured in transit

Your order is insured until it reaches you. Sometimes we ask for a signature on delivery; from then on, the parcel is your responsibility. If someone else signs for you, their signature counts as proof of delivery.

Questions about shipping? Our customer service is happy to help.

Return or exchange until 31 December

Ordered from 1 November? Return or exchange through our return portal until 31 December. You always keep at least 14 days after delivery. Your return goes to our UK warehouse, so there are no customs or duties to deal with. Exchanging for another size is free.

Good to know

• Send your items back clean and unworn, with their tags and packaging. That way we can process them quickly.
• Underwear can only be returned with the seal intact.
• Returning more than one item? We charge a £2 handling fee for each extra item.
• You can also send your return with your own carrier. Even so, we recommend our return portal: if your parcel goes missing on the way, we’re responsible, and we process your return faster. We can’t reimburse the cost of your own carrier.
• Price difference because of a promotion? We make up for it with a voucher.
• If an item doesn’t meet these conditions, we may refund it in part or not at all.

More about returns