Order protection

Orders placed before 23:30 will be shipped the same day. Fast like we are furious. For the Netherlands, Germany, and Belgium, we also offer easily accessible pick-up points.
 

For inquiries regarding countries not listed, please contact our Customer Service.

Important information

Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

Shipping exceptions due to holidays

We do not ship orders on the following public holidays:

New Year’s Day (January 1st)

King’s Day (April 27th)

Christmas Day (December 25th)

Boxing Day (December 26th)

Insurance

ETQ insures each purchase during time in transit until it is delivered to you. Orders may require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by ETQ Amsterdam.

VAT discount

Customers ordering from outside the European Union (except customers from the UK) will receive a VAT discount of 21% on their order. This is applied at checkout once you have entered your delivery details or when you switch country/currency while browsing on our website.

Customs, duties and taxes

All orders shipped to countries outside the European Union (except the UK) are shipped Delivery Duties Unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties or taxes levied by your destination country.

Unfortunately we cannot calculate these charges prior to your order being placed and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. Please check with your local customs office to determine what these additional costs will be prior to purchase.

Kings of detail we are.

At ETQ we focus on the things even the eye can’t see, to build better. All shoes are designed in Amsterdam and crafted in Portugal. The family-owned atelier works with traditional methods. Together we are masters of precision engineering.

When it comes to materials, our bar is high. No shortcuts. ETQs premium suedes and leathers are smooth like butter and cherry-picked per shoe. Obsessive, yes. But: soon after wearing ETQ you will notice the quality difference.

Unboxing like never before

Your fresh pair arrives in style. Your shoes come in two all-purpose zip bags made from recycled PET bottles. Use them to store your ETQs, toiletries, pencils, and more. Just like your shoes, these bags are crafted to last.

We've always been fascinated by packaging. We designed it with efficiency and with the environment in mind. The modular packaging consists of long-lasting items created with recycled materials, while the shipping box is repurposed to serve as a shoebox as well.

Time suits them

Beyond trends and flashy labels. Our style never changes. It evolves. Continuously.
Confident and comfortable, ETQ introduces the etiquette of artisan shoe crafting to today’s sneaker world. We blend traditional cobbler skills with the latest technology for comfort and suppleness. Your feet feel it, every step of the way.

While traditional sneakers are meant for sports, ETQ footwear is made for the city. That is why we use a solid and heavy cupped sole made from reinforced rubber to last in all conditions. Fit so smooth that you’ll want to keep them on. And you can.

Clothing size guide

The size chart for clothing varies by type. First choose your product and refer to the size guide on the product page.