Returns and exchanges.
Wrong size, colour or fit? You have 14 days from receipt to register your return or exchange. For orders placed from 1 November, you have until 31 December.
Start your returnWhat suits you?
Your country: United Arab Emirates.
Exchange
- For
- A different size, same model and colour.
- Cost
- Your own carrier
- How fast
- Your new size ships as soon as your return is on its way.
- Good to know
- No need to place a new order.
Store credit
- For
- A different colour or model.
- Cost
- Your own carrier
- How fast
- Once we've processed your return, within 10 business days.
- Good to know
- No expiry date. Valid on all items, including sale. Can be combined with a discount code. Can't be converted to a refund.
Refund
- For
- You'd rather have your money back.
- Cost
- Your own carrier
- How fast
- Processed within 10 business days, then usually 1 to 3 business days.
- Good to know
- It goes back to your original payment method.
How it works.
- Enter your order number and email address.
- Choose the item and what you'd like: exchange, store credit or refund.
- Drop off your parcel at a nearby collection point.
Conditions.
- Unworn, in original condition and packaging, with all tags attached.
- Trying it on as you would in a shop is fine.
- Socks and boxers only with unopened packaging and the seal intact.
- Several orders in one parcel is possible if you register them together.
Return costs.
You send your return with the carrier you choose. The cost depends on their rates.
A €2 handling fee applies per additional item.
Not your country? Change it at the bottom of the page.
Still have questions?
What is the return process and how long does it take?
You have 14 days to register your return via our returns portal.
- Select the item you want to return or exchange
- Choose your preferred option: exchange, store credit, or refund
- Follow the steps and drop off your parcel at a nearby collection point
Once we receive your return, we'll process it within 10 business days.
How does a refund work?
Start your return in the portal and pay for your return label there.
- Refunds are processed within 10 business days after receipt
- Your refund will be issued to the original payment method used at checkout
- Allow a few additional days for the amount to appear on your account
How does an exchange work?
Select your new size in the return portal. As soon as your return is on its way, we send out your new size. No need to place a new order yourself, we take care of that for you.
- For an exchange, you use your own carrier.
- Only available for a different size, same style and colour
- Looking for a different colour or style? Choose store credit and place a new order yourself
How does store credit work?
Choose store credit and receive a free return label. Your credit is linked to your email address and added to your account once we process your return.
- No expiry date
- Valid on all items, including sale
- Combinable with a discount code
- Any unused balance remains active on the same code
Please note: store credit cannot be converted to a refund.
What are the return conditions?
Items must be returned unworn, in their original condition and packaging, with all tags attached.
Socks and boxers can only be returned if the packaging is unopened and the seal remains intact.
Can I return multiple orders at once?
Yes. You can register multiple orders in one return shipment via our returns portal, as long as all items are within the 14-day return window. Please make sure to register all items together. Once a return has been submitted, additional orders cannot be added.
Didn't find your answer?
Can't find the answer you are looking for? You can contact us by email, phone or WhatsApp.
Phone hours
Mon – Tue: 13:00 – 17:00
Wed – Fri: 9:00 – 12:00