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Help - Shipping & Delivery
Orders placed before 23:30 will be shipped the same day. Fast like we are furious. For the Netherlands, Germany, Belgium and France we also offer easily accessible pick-up points.
| Region | Carrier | Fee | Delivery |
|---|---|---|---|
| UAE | FedEx | 200 AED | 2 - 5 days |
| Netherlands | DHL | Free from €150 | 1 - 2 days |
| Belgium | Bpost | Free from €150 | 1 - 2 days |
| Germany | DHL | Free from €150 | 1 - 3 days |
| United Kingdom | Royal Mail | Free from £130 | 1 - 2 days |
| France | La Poste | Free from €150 | 2 - 5 days |
| Denmark | PostNord | Free from 1000 DKK |
2 - 5 days |
| Sweden | PostNord | Free from 2500 SEK |
2 - 5 days |
| Norway | FedEx | €25 | 2 - 5 days |
| Austria | DPD | Free from €150 | 2 - 5 days |
| Switzerland | FedEx | 25 CHF | 2 - 5 days |
| Spain | Correos | Free from €150 | 2 - 5 days |
| Italy | Poste Italiane | Free from €150 | 2 - 5 days |
| Ireland | FedEx | Free from €150 | 2 - 5 days |
| Portugal | FedEx | Free from €150 | 2 - 5 days |
| Greece | FedEx | Free from €150 | 2 - 5 days |
| Poland | GLS | Free from €150 | 2 - 5 days |
| US | FedEx | Free from $300 | 2 - 5 days |
| Canada | FedEx | $29 | 2 - 5 days |
| Australia New Zealand |
FedEx | 50 AUD 50 NZD |
2 - 5 days |
For inquiries regarding countries not listed, please contact our Customer Service.
Important information
Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.
Shipping exceptions due to holidays
We do not ship orders on the following public holidays:
New Year’s Day (January 1st)
King’s Day (April 27th)
Christmas Day (December 25th)
Boxing Day (December 26th)
Insurance
ETQ insures each purchase during time in transit until it is delivered to you. Orders may require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by ETQ Amsterdam.
VAT discount
Customers ordering from outside the European Union (except customers from the UK) will receive a VAT discount of 21% on their order. This is applied at checkout once you have entered your delivery details or when you switch country/currency while browsing on our website.
Customs, duties and taxes
All orders shipped to countries outside the European Union (except the UK) are shipped Delivery Duties Unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties or taxes levied by your destination country.
Unfortunately we cannot calculate these charges prior to your order being placed and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. Please check with your local customs office to determine what these additional costs will be prior to purchase.
- European Union
Free shipping on orders over €150
€6.95 for orders below €150
Delivery time: 2–5 days
- United Kingdom
Free shipping on orders over £130
£6 for orders below £130
Delivery time: 1–2 days
- United States
Free shipping on orders over $300
$29 for orders below $300
Delivery time: 2–5 days
- Canada
$29
Delivery time: 2–5 days
- Australia
50 AUD
Delivery time: 2–5 days
- New Zealand
50 NZD
Delivery time: 2–5 days
We do not ship orders on the following days:
New Year’s Day (January 1st)
King’s Day (April 27th)
Christmas Day (December 25th)
Boxing Day (December 26th
All orders are insured until the moment of delivery.
A signature may be required upon delivery. From that moment, responsibility transfers to the recipient. If you choose to have the parcel delivered to someone else, their signature serves as confirmation of successful delivery.
Ordering outside the European Union, excluding the United Kingdom? Dutch VAT is automatically removed. The 21% deduction is applied once you select your delivery country or change your country and currency. Clear. No surprises.
Orders shipped outside the European Union, excluding the United Kingdom, are sent on a Delivery Duties Unpaid basis. Import duties and local taxes are not included in the product price. These charges are collected by the carrier upon delivery. In many cases, this amounts to approximately 5% of the purchase value. Rates vary by country.