Discounts & Payment
How do I use a discount code?
Enter your code in the ‘Promo code or gift card’ field at checkout and click apply, the discount will be deducted from your order total straight away.
Can I still apply a discount code to an order I’ve already placed?
Unfortunately not, a discount code can only be applied before you complete checkout, not afterwards.
My discount code isn’t working, what should I check?
A few things to check:
- The code is entered exactly as received, codes are case-sensitive and can’t contain spaces
- Your order meets the minimum purchase amount for that code
- The code hasn’t expired, unfortunately we can’t reactivate or honour an expired code
Which payment methods do you accept?
We accept iDEAL, Klarna (including Pay Later), PayPal and major credit cards. Available methods can vary slightly by country and are shown at checkout.
How long does a refund take, and how will I receive it?
Refunds are issued to your original payment method, once processed it typically takes 1 to 3 business days before it’s visible on your account.
I paid with Klarna, how does a return affect my payment?
We’re unfortunately not able to pause a Klarna payment, so make sure to send your return back in time, that way it’s processed and Klarna is updated before your payment is due. If your return arrives after you’ve already paid, we’ll refund the amount to Klarna once it’s processed, keep an eye on your Klarna payment status in the meantime so you don’t end up with any late payment or collection costs.