Shipping & Delivery
Where is my order right now?
Order today, and in many cases your parcel is on its way the same day. You’ll receive a shipping confirmation with a tracking link as soon as it leaves our warehouse, use that link to follow it in real time, from pickup through to delivery.
My tracking says delivered, but I haven’t received my order. What should I do?
Check around your delivery address first: a porch, mailroom, neighbours, or another safe spot the carrier may have used. Still missing after 3 business days? Email us with your order number and we’ll open an investigation with the carrier.
Can I change my delivery address after placing my order?
Unfortunately we’re not able to change the delivery address ourselves, our shipping labels are created automatically as soon as you order. Please contact the carrier directly, using your tracking number or the tracking link, to arrange a redirect or address change.
What are your shipping costs and delivery times?
Costs and delivery times depend on your country. You’ll see the exact cost and estimated delivery time at checkout, free shipping applies above a minimum order value. Full details are on our Shipping & Delivery page.
Do you ship to my country?
We ship to a wide range of countries across Europe and beyond, including the UK, the US, Canada, Australia and New Zealand. If your country isn’t showing at checkout, we’re unfortunately not able to ship there at this time.
My order hasn’t moved in several days, what’s going on?
A short pause in tracking updates is usually normal, carriers don’t scan a parcel at every step. No movement for several days? Contact the carrier directly with your tracking number for an update. Still no news? Let us know your order number and we’ll look into it.
Will I have to pay customs or import duties?
For orders shipped outside the European Union (excluding the UK), orders are sent on a Delivery Duties Unpaid (DDU) basis. This means import duties and local taxes aren’t included in the product price, and are charged by the carrier on delivery. This is usually around 5% of your order value, but it can vary by country.
Do I still pay Dutch VAT if I’m ordering from outside the EU?
No. If you’re ordering from outside the European Union (excluding the UK), Dutch VAT (21%) is already excluded from the prices shown once you’ve selected your country and currency. There’s no separate deduction at checkout, the price you see is the price you pay.
Is my order insured during shipping?
Yes, every order is insured until it’s delivered. A signature may be required; if you’ve arranged to have it left somewhere without a signature, it’s no longer insured from that point. If someone else signs for it, responsibility transfers to them.
Are there days you don’t ship?
We don’t ship orders on:
- New Year’s Day (January 1st)
- King’s Day (April 27th)
- Christmas Day (December 25th)
- Boxing Day (December 26th)