Help - Frequently Asked Questions (FAQ)
In case you ordered a parcel to the wrong address, the package will be returned to us. Once received and refunded, you can re-order the item(s). Please note that the shipping fee to redirect is not refundable.
All orders placed before 5 pm (CET) will be dispatched the same working day. For an overview of estimated delivery times, see the diagrams on our shipping page. Once you’ve placed an order, more accurate delivery information will be communicated at the checkout.
Yes, outside EU shipping zones VAT will be deducted automatically.
An exchanged item usually gets back to us in roughly the same amount of days as it is delivered. Processing the exchange usually takes 1-5 calendar days, after which the new product will be sent to you. Once the parcel passes on to the delivery company, ETQ can’t account for any delays in the delivery. For questions, it’s best you contact the company that delivered your package directly and provide them with your tracking reference.
Yes, the exact amount depends on the country and ordered goods. For more information you can contact your local customs office. Please note that ETQ does not determine the taxes and import charges.
We accept iDEAL, MasterCard, Visa, American Express, PayPal, Apple Pay and Bankcontact/Mister Cash. For orders originating from The Netherlands, Germany, Austria and Finland we also accept Klarna.
1) Place the product(s) you want to purchase in the basket;
2) Proceed to the check-out to complete your purchase;
3) Once at the check-out page, fill in all the required information;
4) Choose a payment method;
5) Confirm your purchase by completing the payment in the payment service provider portal, after which a confirmation e-mail will follow.
You can check on your order anytime. To do so:
1) Log in to your account;
2) Under ‘Orders’, select your order;
3) From here, you can view order details
You can also access your order info through your confirmation e-mail.
Additionally, you will receive an e-mail with a tracking link.
We offer price adjustments on sale items purchased up to 14 days prior to the start of the sale. Orders placed between 1 and 7 days prior to the start of the sale will receive restitution in form of a refund while orders placed between 8 and 14 days prior to the start of the sale will receive restitution in form of store credit, valid for 1 year. Please note that, at the time of your request, the item and size must be in stock. Vouchers may not be used on sale items.
We are only able to make changes to your order if it has not yet been picked up by our forwarder. Please send an e-mail to email@example.com with your order number and the changes you want to make, such as an updated address or different item.
We ship to the following countries:
The Netherlands, Belgium & Luxembourg
Europe Group A
Austria, Cyprus, Czech Republic, Denmark, Finland, France*, Germany, Greece, Hungary, Iceland, Ireland, Italy, Monaco, Norway*, Poland, Portugal, Spain, Sweden, Switzerland*, United Kingdom
Europe Group B
Bulgaria, Croatia, Estonia, Latvia, Lithuania, Romania, Slovakia, Slovenia
United States, Canada, Australia, Russia
If you would like to place an order and your country is not listed above, please send a mail to firstname.lastname@example.org
*Orders from France will be shipped with UPS.
*Orders from Norway and Switzerland will be shipped with PostNL
We ship all Benelux orders with PostNL, European orders with DPD* and all other orders with FedEx. If you want to know which shipping options apply for your location please check our shipping page or send an email to email@example.com
In the check-out menu you can choose weather you’d like to make an account or not. Having an account makes it easier to follow-up on any completed orders as well as making any future orders.