Help - Shipping & Delivery

Orders placed before 11:30PM will be shipped the same day with Post NL for The Netherlands and Belgium (Monday-Friday, excluding holidays). Other orders will be shipped within one business day. If you have any questions about your order, you can reach out to our Customer Service and we will be happy to help.

We ship to the following countries: Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and the United States.

For inquiries regarding countries not listed below, please contact our Customer Service.

*Please note that we are currently not able to ship to Russia due to carrier reasons. 

Important information

Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

Shipping exceptions due to holidays

We do not ship orders on the following public holidays:

New Year’s Day (January 1st)

King’s Day (April 27th)

Christmas Day (December 25th)

Boxing Day (December 26th)

Sale

Please note that during Sale it may take a little longer to process your order. We do our best to ship your order as soon as possible.

Insurance

ETQ insures each purchase during time in transit until it is delivered to you. Orders may require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by ETQ Amsterdam.

VAT discount

Customers ordering from outside the European Union (except customers from the UK) will receive a VAT discount of 21% on their order. This is applied at checkout once you have entered your delivery details or when you switch country/currency while browsing on our website.

Customs, duties and taxes

All orders shipped to countries outside the European Union (except the UK) are shipped Delivery Duties Unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties or taxes levied by your destination country.

Unfortunately we cannot calculate these charges prior to your order being placed and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. Please check with your local customs office to determine what these additional costs will be prior to purchase.