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Returns & Exchanges
Returning a product is possible by pushing the button below. Here you can submit the product(s) you wish to return, through our online return portal. When requesting a return or exchange, please make sure to mind the following information.
| Country | Return Fee | Exchange Fee |
|---|---|---|
| NL / BE / DE | €6.95 | Free |
| UK | £6 | Free |
| FR | €8.95 | Free |
| AT / CZ | €9.95 | €4.95 |
| DK | kr 65 | kr 30 |
| IT / PL / LU ES / SE / SK SI / HR / RO CH / GR |
Carrier of choice |
Carrier of choice |
| Rest of EU | €9.95 | €4.95 |
| Rest of World | Carrier of choice |
Carrier of choice |
Our return & exchange policy FAQ:
- European Union
Free shipping on orders over €150
€5.95 for orders below €150
Delivery time: 2–5 days
- United Kingdom
Free shipping on orders over £130
£6 for orders below £130
Delivery time: 1–2 days
- United States
Free shipping on orders over $300
$29 for orders below $300
Delivery time: 2–5 days
- Canada
$29
Delivery time: 2–5 days
- Australia
50 AUD
Delivery time: 2–5 days
- New Zealand
50 NZD
Delivery time: 2–5 days
We do not ship orders on the following days:
New Year’s Day (January 1st)
King’s Day (April 27th)
Christmas Day (December 25th)
Boxing Day (December 26th
All orders are insured until the moment of delivery.
A signature may be required upon delivery. From that moment, responsibility transfers to the recipient. If you choose to have the parcel delivered to someone else, their signature serves as confirmation of successful delivery.
Ordering outside the European Union, excluding the United Kingdom? Dutch VAT is automatically removed. The 21% deduction is applied once you select your delivery country or change your country and currency. Clear. No surprises.
Orders shipped outside the European Union, excluding the United Kingdom, are sent on a Delivery Duties Unpaid basis. Import duties and local taxes are not included in the product price. These charges are collected by the carrier upon delivery. In many cases, this amounts to approximately 5% of the purchase value. Rates vary by country.