ZH 01 Essence Black Italian Fleece

Our return policy

• Upon arrival of your order, you have 14 days to submit a return or exchange through our return portal.
• Doesn't fit? Exchange your product for the right size via our return portal.
• Item(s) should be clean and unworn, all tags and packaging material must still be present and in good condition.
• For hygiene reasons, underwear is sealed upon delivery and can only be returned or exchanged if the seal is still intact. If the seal has been broken or removed, the return cannot be accepted.
• By returning a product, you acknowledge that refunds (either partial or complete) may be refused if the returned item does not meet our specified terms and conditions.
• Items purchased as part of a set or multi-pack can only be returned or exchanged together as a complete set.
• We strongly recommend using our returns portal to return products. If you choose not to use it, we are not liable for any potential loss of the return and processing may take longer.
• Price difference due to ongoing promotions can be compensated with a voucher.
• The cost of a return or exchange is shown in the table below.
• Costs incurred for returns using a carrier of choice cannot be reimbursed.
• When returning multiple items, we charge a €1,00 handling fee for each additional item.

Returns & exchanges from outside the EU:

If you return an item from outside the European Union (except the UK), you are responsible for any customs duties, taxes or fees. These costs are not covered by us and may be charged by local authorities during return processing. For further information, please see our page on returns and exchanges.

All ETQ garments are crafted in family-owned ateliers.

We team up with ateliers that work with traditional methods. Cutting, crafting, and stitching piece by piece with ultimate care. Unlike fast fashion companies, we have the luxury to take our time. Slow motion. We are masters of precision engineering.

You look sophisticated, yet feel like Sunday mornings.

When it comes to materials, our bar is high. Only the finest materials enter the Atelier. No shortcuts. ETQs premium weaves and knits are smooth like butter. They are durable and have recovery properties. They stay in shape. And so will you.

Quality matters. We focus on things, that even the eye can't see. Obsessive, yes. But: soon after wearing ETQ you will notice the quality difference.

Strong silhouettes. Nuanced colors. Thick layers of quality and a thin layer of logos. That’s ETQ. We master precision engineering and tinker with our products as if they were race cars. Every collection is the same but evolved. Continuously.

And so our story goes on. Evolving classic etiquette to match the pace of today. We don’t just do it. We do it with grace.