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Help - Returns & Exchanges

Returning a product is possible by sending the product(s) back to us. When requesting a return or exchange, please make sure to mind the following information.

Our return & exchange policy

  • Upon arrival of your order, you have 14 days to submit a return or exchange though our  return portal.
  • Your order must be shipped within this 14 day return window.
  • Item(s) should be clean and unworn, all tags and dust bag(s) must still be present;
  • Price difference due to ongoing promotions, can be compensated with a voucher.
  • The cost of a return or exchange is at your own expense, including import duties. The cost of the return will be deducted from your refund amount.

    NL / BE / FR / IT / ES: €6.95
    DE: €9.95
    UK: £10.00
    USA: $27.00
    UAE: AED 200.00
    Rest of World: €50.00

    How to return or exchange

    • Head to our online return portal;
    • Fill in your order number and the email address you used when placing your order;
    • Select the item(s) you want to exchange and/or return along with the reason(s) and tell us if you wish to receive a refund or an exchange;
    • Follow the steps in the portal.
    • After your return is accepted you will receive a return label which you can use to send it back to us. FOR ALL NON-EU RETURNS: Please add 3 times the invoice on the parcel in a document slide. Please ask service@etq-amsterdam.com to provide you these documents. 
    • Drop off your return at the nearest parcel shop.

    What's next?

    We aim to process all returns within 5 business days of receiving them. You will receive a final confirmation when your refund has been issued or when your exchange has been shipped. Please allow a couple of days for the refund to be visible in your bank account.

    If you have any questions, please contact us at +31 (0) 85 401 35 53 or email service@etq-amsterdam.com. Our Customer Service is open from 9 AM to 5 PM on weekdays.

     

    *European Returns: The Netherlands, Belgium, Luxembourg, Germany, France, Ireland, Spain, Italy, Portugal, Denmark, Sweden, Austria, Czech Republic, Bulgaria, Hungary, Estonia, Croatia, Lithuania, Latvia, Poland, Romania, Slovenia, and Slovakia.