Help - Returns & Exchanges

Returning a product is always possible by sending the product(s) back to us. When requesting a return or exchange, please make sure to mind the following information.

Our return & exchange policy

• All orders made between November 17th and December 21st can be returned as late as January 1st. Outside of this period, our standard 14-day return policy applies.
• Item(s) should be clean and unworn, all tags and dust bag(s) must still be present;
• Price difference due to ongoing promotions, can be compensated with a voucher.
• The cost of a return or exchange is at your own expense, including import duties. The cost of the return will be deducted from your refund amount.
  
  NL / BE / FR / IT / ES: €6.95
  DE: €9.95
  UK: £10.00
  USA: $27.00
  UAE: AED 200.00
  Rest of World: €50.00
  

How to return or exchange

• Head to our online return portal;
• Fill in your order number and the email address you used when placing your order;
• Select the item(s) you want to exchange and/or return along with the reason(s) and tell us if you wish to receive a refund or an exchange;
• Follow the steps in the portal.
• Drop off your return at the nearest parcel shop.

What's next?

We aim to process all returns within 5 business days of receiving them. You will receive a final confirmation when your refund has been issued or when your exchange has been shipped. Please allow a couple of days for the refund to be visible in your bank account.

If you have any questions, please contact us at +31 (0) 85 401 35 53 or email service@etq-amsterdam.com. Our Customer Service is open from 9 AM to 5 PM on weekdays.